Support Policy – Boon Pharma Corp.

Boon Pharma Corp. is committed to providing reliable, responsive, and compliant customer support while strictly adhering to the standards of the Food and Drug Administration, the Department of Health (DOH), and Good Distribution Practice (GDP) requirements.

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What We Can Help With

Our customer support team assists with transactional and service-related concerns only, including:

• Order status and delivery coordination
• Invoice, receipt, and payment verification
• Product availability and pricing inquiries
• Batch number and expiration verification (upon request)
• Proper storage and handling information as stated on product labels

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What We Cannot Provide

For safety and regulatory compliance, our support team cannot:

• Give medical, diagnostic, or treatment advice
• Recommend prescription medicines
• Interpret or modify prescriptions
• Provide dosage or therapeutic guidance
• Discuss off-label use of any product

For medical concerns, please consult a licensed physician or pharmacist.

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Product Quality & Safety Concerns

If you experience any of the following:

• Suspected product defect
• Damaged or compromised packaging
• Incorrect or incomplete delivery
• Products subject to FDA or manufacturer recall

Please contact us within 24 hours of receipt so the concern can be logged, evaluated, and handled under our FDA-Compliant Return & Recall Policy.

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Returns & Adjustments

All return, exchange, and adjustment requests are governed by our official Return & Disposition Policy.
For pharmaceutical safety reasons:

• Most products are non-returnable once released
• Approved cases require inspection and management approval
• Cash refunds are not guaranteed

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Response Time

We aim to respond within:

• 24 business hours – General inquiries
• 48 business hours – Delivery or order concerns
• 72 business hours – Escalated or documented cases

Response times may vary during peak periods or regulatory review.

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Official Support Channels

For your protection, we only provide support through authorized channels:

• Official branch phone numbers
• Official company email addresses
• Verified Boon Pharma Corp. social media pages
• In-store customer service desks

Boon Pharma Corp. is not responsible for transactions or advice given through unauthorized or personal accounts.

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Data Privacy

Customer support operations comply with the Data Privacy Act of 2012 (RA 10173).
We collect only the information necessary to process your inquiry and do not store patient medical records.

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Policy Updates

Boon Pharma Corp. reserves the right to update this Support Policy at any time to ensure continued compliance with FDA and DOH regulations.

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Contact Us

Boon Pharma Corp.
0945-857-9517
boonpharma.ecommerce@gmail.com
Business Hours: (8:00 am - 5:00 pm)